Returns & Exchange

Standard Stocked Items From the Bones & Rozes Online Shop

All care and attention is taken to ensure that your purchase meets your expectations. If you have a reason to be dissatisfied, please contact us as soon as possible. We will accept items returned in their original condition and unworn within 14 days of receipt, in accordance with distance selling regulations.

We will offer you an exchange, replacement or refund (whichever you prefer) within 14 days of receipt of the returned item, provided it has been returned to us within 28 days of you originally receiving the item, and has been returned by the person who made the original purchase. Refunds for items bought as gifts can only be issued to the original purchaser.

We ask that you return items are securely packaged, and where possible in their original packaging to avoid transit damage. If you have a reason to return an item, we recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Commissioned Items

Returns

Any completed goods that have been custom made or specially ordered are non-refundable unless they are faulty. These goods include any items that do not form part of our standard shop range.

Cancellations

All commissioned items may be cancelled at any time after the order has been replaced, but before the item is completed. Where commissioned items have been paid for in advance a full refund will be given if the notice of cancellation is received before any work has commenced. If the item is cancelled after work has begun, but prior to completion, then a partial refund can only be given to the value of the outstanding work required to complete the item.

 

How to Cancel or Return A Product

Please notify us in writing via rozy@bonesandrozes.co.uk if you wish to cancel your order or return an item. We’d be very grateful if you could outline your reasons for returning the item as this helps us to improve our offering.

Please send the returned goods to: Rozy Hopton, Bones & Rozes, 9 Clarence Road, Stony Stratford, Milton Keynes, Bucks, MK11 1JE. We will process a refund of your order directly to your original payment card, within a maximum of 30 days.